Skip to content
LeadFlask

Glossary

e-Commerce

Any consumer good or service where the transaction takes place online. Some sites, such as Amazon, are almost exclusively dedicated to e-Commerce.

Related Terms

Glossary

B2B

B2B stands for Business to Business. It refers to businesses whose services or products are intended for other businesses, rather than direct to individual customers (B2C). Some industries, such as financial services, can be both B2B and B2C depending on the type of services being offered.

View Definition

Glossary

Black Hat Tactics

Black Hat Tactics refer to a range of practices that increase a website’s ranking with search engines that are explicitly against the rules established by those engines.

One common example is keyword stuffing, which refers to spamming particular keywords on a page in order to try to rank for those topics. This sacrifices the user experience, since the page is not informational or useful, and is merely attempting to trick search engines.

In general, some black hat tactics may increase a site’s ranking temporarily, but will inevitably damage the site’s reputation and effectiveness long-term.

View Definition

Glossary

Audience Segmentation (i.e. Customer Segmentation)

Audience Segmentation is the process of breaking a large audience into smaller chunks, or segments. The purpose for this is to match products, services and messages with the audience that will be most receptive to it.

18-year-old men and 70-year-old women may not want the same services you offer, for example, but if they’re both in your customer base, you’d want to separate them so that you can send them information that will be relevant to them.

Some software tools and services will even boast individual segmentation levels, with audiences of one. This refers to content that is delivered to users based on their past web behavior, so that what one person sees is unique to them.

View Definition